Me (, 11:37:10 AM): That is awesome, Paula! Thank you very much!!! I just had two more questions: Is there anything else I can help you with today? Keep in mind the warranty does not start over with the replacement unit. This should arrive UPS in 10-14 working days. Paula D (, 11:36:15 AM): I have placed and order for your replacement. Me (, 11:35:24 AM): Thank you kindly for your assistance! What is your shipping address and phone please. Paula D (, 11:34:51 AM): Normally this would go to the service center for warranty replacement and that would be mail in, as a one time courtesy I will replace the unit but any further issues will have to be mailed in. Paula D (, 11:33:57 AM): What is your zip code please. This will start with 201, I need all the numbers as written please. Paula D (, 11:33:27 AM): On the unit there is a date of manufacture stamped in the top can I get that please. Paula D (, 11:32:10 AM): Can I get the model number on the bottom of the battery please. I would be more than happy to assist you with this, one moment please. Paula D (, 11:30:57 AM): I apologize you are having this issue today. Paula D (, 11:30:36 AM): Thank you for contacting DeWalt. Me (, 11:30:44 AM): Hello, I have a DeWalt 20V lithium ion battery that I need to replace under warranty. ![]() DeWalt was very helpful and here is the support transcript: Therefore, I contacted DeWalt for battery replacement under warranty. I have a fairly new (1 year old) DeWalt lithum ion battery that now refuses to charge.
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