![]() I let it sit, came back about 2 hours later, and all the activations were now on my iLOK, including my PT11 package. With no success, I continued to try to resync my iLOK which showed "0" activations. Like you, I noticed iLOK fixed the flag that was calling for my surrendered licenses. Hopefully tomorrow will bring some more results! (PS I did not confuse my 30 day trial activation with my popper one, as one said expires in 30 days and the one I have just activated has no expiration date and does not say trial, just saying) I have not yet tried to open PT11 with the new activation because I downloaded the 30 day trial and installed PT11 again, I had even further problems with opening PT11 but as far as the activation, it seems to have slight progress!! I had the problem when I surrendered my old PT10 activation it would not let me activate my PT11 activation because I had nothing to surrender, but when I checked it again later in the night the surrender flag had gone on my PT11activation and it allowed me to activate it onto my iLok. UPDATE - I just checked my iLok manager and it looks like they have fixed the problem (for me anyway) so I would suggest taking another look at your own and seeing if it has been solved. It is fully featured and will keep you up and running whilst you sort this out. If you can't solve it : get a 30 day trial license. See if it has a little grey flag next to it. I would try to see if you can spot the PT10 license in your acct somewhere. All expired licenses will be moved to your account. Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok. This may take some time, especially for a first generation iLok.ħ. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. Click the "Sync/Repair" link, and wait until the process completes. Double-click the plugged in iLok in the left-hand location column to open the Details Pane.Ħ. When the initial operation is finished, sign in.ĥ. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. If not, I will be taking a trip to AVID in Burbank to demand a temporary iLok with my Pro Tools 10 HD license on it so I can at least work.3. When I get to the studio I am going to try that first thing tomorrow. I did all of the sans the deleting of prefs. ILOK LICENSE MANAGER MUST NOT BE ACTIVE WHEN YOU ARE RUNNING iLOK PROTECTED SOFTWARE! UNPLUG EACH UPDATED iLOK FIRST! ONLY ONE iLOK SHOULD BE CONNECTED DURING A "SYNC/REPAIR" OPERATION! Repeat steps 11-15 until you have performed a Sync/Repair on each iLok. If a Pro Tools license is missing from your iLok, drag the license(s) from the User area to the iLokġ6. Verify that all expected licenses are now seen on your iLok, or in some cases, A LICENSE MAY BE IN YOUR ACCOUNT INSTEAD OF ON THE iLOK.ġ5. This may take some time, especially for a first generation iLok.ġ4. Double-click the plugged in iLok in the left sidebar to open the Details Paneġ3. Click "Sign In" and login with your iLok credentialsġ2. Wait until "Operation In Progress" has completed Open the iLok License Manager application Restart your Mac (yes, another restart is required)ĩ. Install the iLok License Manager softwareħ. Open the LicenseSupportInstallerMac_v2.0.0 disk imageĦ. Macintosh HD > Users > your_user_name > Library > Preferences > ĥ.Macintosh HD > Users > your_user_name > Library > Preferences >.Macintosh HD > Users > your_user_name > Library > Caches >.Macintosh HD > Library > Preferences > .v1.01.sdb.Drag the following items (if present) to the Trash: Run the "Uninstall License Support" applicationģ. Open the LicenseSupportInstallerMac_v2.0.0 disk image: Ģ. I plan to send them the bill.įor Mac users who have not successfully synchronized using the new iLok License Manager, here are revised instructions for a full reset:ġ. I am going to have to rent an Ilok with Pro Tools HD 10 for my sessions this week most likely. I think they need to reimburse people that have lost money on their account.īut I am sure there is some clause in their license agreements that prevents this from happening. I've lost money and may be losing more money this week. I think a lawsuit against PACE might not be a bad idea. I have to restart my machine to get it to show up and then i get the Unknown Errors when trying to sync. ![]() I then double click the iLok icon and it tells me that I don't have my iLok plugged into my mac. Everytime I have followed the new directions to a tee.Īnd after I have signed in, I insert my iLok.
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